Privacy Policy

Privacy Policy — Burwood Tax Returns

Last Updated: 14/10/2026

Burwood Tax Returns (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our services or visit our website.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name
  • Date of birth
  • Tax File Number (TFN)
  • Contact details (address, email, phone number)
  • Employment information
  • Financial information required for tax returns
  • Business and ABN details
  • SMSF information
  • Records of communication with us
  • Any documents you provide for tax preparation or compliance

We only collect information that is necessary to provide our accounting, tax and compliance services.

2. How We Collect Personal Information

We collect personal information in several ways, including:

  • When you contact us by phone, email or through our website
  • When you provide documents for tax preparation
  • When you complete forms or questionnaires
  • When you use our website or lodge an enquiry
  • From third parties such as the ATO, employers, financial institutions or other authorised representatives

3. Why We Collect Your Information

We collect personal information for the following purposes:

  • Preparing and lodging tax returns
  • Providing accounting, BAS and compliance services
  • Communicating with you
  • Verifying your identity
  • Meeting our legal obligations
  • Managing appointments and enquiries
  • Maintaining accurate records

4. Disclosure of Personal Information

We may disclose your personal information to:

  • The Australian Taxation Office (ATO)
  • ASIC or other regulatory bodies
  • Your employer or financial institution (with your consent)
  • Software providers used for tax preparation
  • Our professional advisers (e.g., accountants, auditors)
  • Any third party you authorise

We do not sell, trade or rent your personal information.

5. Storage and Security

We take reasonable steps to protect your personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

Your information may be stored electronically in secure systems or in locked physical storage. Access is restricted to authorised personnel only.

6. Accessing and Correcting Your Information

You may request access to the personal information we hold about you. You may also request corrections if your information is inaccurate or incomplete.

To make a request, contact us using the details below.

7. Website Tracking and Cookies

Our website may use:

  • Cookies
  • Analytics tools
  • Tracking technologies

These help us improve website performance and user experience. You can disable cookies in your browser settings.

8. Third‑Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of third‑party sites.

9. Complaints

If you believe your privacy has been breached, you may contact us. We will respond promptly and work to resolve your concerns.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

Burwood Tax Returns Address: Level 7, 74–76 Burwood Road, Burwood NSW 2134 Phone: 02 9744 6866 Email: info@burwoodtaxreturns.com.au